We do not generally offer refunds for change of mind. This applies to:

• Psychic/mediumship readings (including live or recorded sessions)

• Custom ceremonies or healing sessions

• The Coven membership (once access is granted)

• Digital downloads, workbooks, audio files, guided meditations, or other instant-access products

• Masterclasses, workshops, or recorded content

Once a service has been provided or a digital product has been accessed/downloaded, it is considered consumed and is non-refundable.

Nothing in this policy limits your rights under the Australian Consumer Law. If a service or product:

• Is not provided with due care and skill, or

• Is not fit for the purpose described, or

• Does not match the description provided,

you may be entitled to a remedy (refund, re-supply, or compensation). Please contact us promptly with details of the issue so we can assess and resolve it fairly.

• Cancellations or rescheduling: Must be made at least 48 hours before the scheduled time for a full refund or to reschedule (subject to availability).

• Less than 48 hours’ notice: No refund (except where ACL consumer guarantees apply).

• No-shows: No refund.

• We reserve the right to cancel or reschedule with reasonable notice (full refund offered in such cases).

• You may cancel your membership at any time via your account or by contacting us.

• Cancellation takes effect at the end of the current billing period (no partial refunds for the remainder of the period).

• We make cancellation straightforward with no unnecessary barriers, in line with current Australian Consumer Law expectations around subscriptions.

• Access to member-only content ends at the conclusion of the paid period.

Once you receive access or download the files (PDFs, audio, video, etc.), the sale is final and non-refundable. This protects the inherent value of instant digital delivery.

• Approved refunds are processed to the original payment method.

• Expect 5–10 business days for the funds to appear (depending on your bank/payment provider).

• We do not cover any transaction or currency conversion fees.

Please contact us with:

• Your order/receipt number

• Reason for the request

• Any relevant details

We aim to respond to all requests within 3 business days.

This policy forms part of our overall approach to privacy. For full details on how we collect, use, and protect your personal information, please read our Privacy Policy.

• This policy applies to purchases made through www.perpelflameandcompany.online.

• International customers: You are responsible for any customs, duties, or additional fees (where applicable). Refunds do not include these.

• We reserve the right to refuse service or refunds to anyone who repeatedly abuses this policy.

Thank you for understanding and honouring these boundaries. They allow us to continue creating sacred, high-quality offerings for the entire community while treating every soul with fairness and respect.

— Rhys T. O’Leary Here and Now Oracle / Wicked Witch of Western Sydney perpelFLAME and Company